Form for general public ("Private")
Important. Before completing this application, please check you understand all that it is necessary to know concerning visits for the general public. For reservations, please choose date/time and rate and proceed to fill out your personal data. For groups or if your visit is under any of the following routes, please fill out the form and follow the steps:
Visitors must be over 12 years old the date of the reserved visit (due to health & safety reasons).
IMPORTANT: General public please book your visit below after reading all the information and by following the next steps. If for any unforeseen circumstances the visit we suffered changes, both time and day, we will contact you at the mobile phone number that you will use while in La Palma (country code+number). Very seldom this may happen on the day of your visit* (for info about cancellations see below). TRAVEL AGENCIES please provide us with client phone number. We are not held responsible if the phone number you have provided us with is not correct or you do not have network connection.
Steps for reservations:
1. See available dates in green and times below the calendar. Choose according to availability, quantity & type. Finish by clicking on "Book now" bottom. If there were no places available that suits your needs, you may enter a waiting list here. We strongly recommend to avoid using Explorer for reservations as it often creates problems such as available dates (green) being not visible.
2. Enter participants and buyer data. All fields are compulsory except for "observations", but you may add here other dates you are available in case we need to reschedule your visit. Contact details are particularly important here. For contact phone number please add your country code and no space between digits. On ID please add your passport number or NIE, Finish by entering "Next" & reading and accepting terms & conditions of the service.
3. Select a method of payment: paypal or credit card (also through paypal but no need to have an account). Fill in the data and accept. If you do not wish to pay with a paypal account or do not want a paypal account then unmark the tick: "Save this information with a PayPal account" and continue. Please do not close this page until you receive and email from paypal confirming payment and another email from us in AstroCamp with your tickets (one per visitor). Note: if you have a slow internet connection payment step may be disrupted. In case of not receiving your tickets after payment confirmation, please contact us immediately at firstname.lastname@example.org. Your tickets may have not be confirmed. More info at Reservation software*.
4. Finally, please make sure you have the map for the meeting point (More information section below), print out the ticket or have your booking reference number at hand on your visit date.
Visitors: Note that before the visit the guide may ask you to provide a prove of ID particularly for residents with a discount fee and/or minors. Minors (and above 12 years old, to be allowed on the visit) must be always accompanied by an adult and must have a valid ticket in which it will be read "adult" beside the name regardless of age. Entry is only allowed for everyone with a ticket and above 12 years old. Without the prove of age, identity or residence you may be denied of entrance to ORM. Pets are not allowed on the premises. Tickets are valid for the person/s named on it, on date and time specified.
Methods of payment: paypal or credit card (also through paypal but no need to have an account; secured by Thawte). AstroCamp Ventures SL, C.I.F. B02495513.
Reservation software*: Please do not close your reservation page/payment provider page until you check your tickets/payment is complete (sent via email). This may cause technical problems with your reservation for which we are not responsible for such as: incomplete reservation, unconfirmed reservation by us with paid tickets & very seldom even overbooking. If in doubt, please email us at ana "at" astrocamp.es to solve the problem before your chosen date for visit. More contact date at the bottom of this page. *Cancellations: Your visit may be canceled unexpectedly by the Observatory, due to unforeseen circumstances in the operation of the telescopes or occurring adverse weather conditions that may affect safety in the accesses to the Observatory (snow, ice, landslides or weather warnings issued by local government as read here). For every visit at minimum of 15 people is required. In the event of a cancellation of a visit, your ticket may be refunded except issuance costs (10 % due to managing fees). For groups of above 10 people this issuance costs are 30 EUR. Likewise any customer may cancel with a cost of 10% up to 10 days before the visit. For groups of above 10 people, cancellation fees are 30 EUR. Later cancellations by customer/group are non-refundable. Cancellations by customers must be in written (email).
Changes of date of your visit: In some cases visitors may proceed to ask for rescheduling their visit. We can only proceed to do this on a first booked, first served basis depending on availability of guides, alternative dates, etc. Notifications of changes must be made at least 10 days prior to the original visit, in written and in office hours. In any case, we cannot guarantee changes of date as it is conditional on availability of places. We are not responsible for any errors on choosing dates/times on your part. In the event of cancellation due to unforeseen reasons (see above section), we may proceed to offer you an alternative date. If you confirm the change of date and do not attend to your visit on the new date, we will consider this an absence and you will not be reimbursed.
Meeting point: Auxiliary buildings to the left hand side of the road from the residence building: Map y .